Your safety, our priority

Identity Verification

Every member goes through a multi-step verification process before they can list a charger or make a booking.

• Email and phone number verification via OTP
• Google account linking for social verification
• Community membership with invite codes
• Profile completeness requirements before first transaction

Payment Protection

All financial transactions are handled securely through Stripe, a PCI-DSS Level 1 certified payment processor.

• Manual capture ensures guests are only charged after confirmation
• Stripe Connect Express for secure host payouts
• No payment details stored on ECCOmmunity servers
• Transparent pricing with no hidden fees
• Automatic refunds for eligible cancellations

Community Moderation

ECCOmmunity is built around real communities. Our model provides natural accountability and trust.

• Community groups with invite-only access
• Two-way reviews after every booking
• Community-driven reputation scores
• Ability to block or report problematic members
• Community admins with moderation tools

Cancellation Policy

Clear, fair cancellation terms that protect both hosts and guests.

• Free cancellation up to 24 hours before booking start time
• Automatic full refund for host-initiated cancellations
• Late cancellations may incur a partial charge to compensate the host
• No-show protection for hosts with automatic booking completion
• Emergency cancellations reviewed on a case-by-case basis

Insurance & Liability

Every booking on ECCOmmunity includes protection coverage for both hosts and guests.

• Booking protection coverage included at no extra cost
• Coverage for accidental damage to charger equipment
• Liability protection during active booking windows
• Clear terms of responsibility for both parties
• Fast claims process through our support team

Reporting & Support

If something goes wrong, our reporting system and support team are here to help.

• In-app reporting for safety concerns, fraud, or misconduct
• Dedicated support team to review and resolve issues
• Confidential reporting -- your identity is protected
• Escalation paths for urgent safety matters
• Transparent resolution process with both parties informed